As Customer Success Renewal Specialist, you will support the Customer Success Organization in driving a high volume portfolio of customer renewals proactively and at scale. The ideal Renewal Specialist is an experienced professional with an understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience.
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As the Renewal Specialist, you'll manage a portfolio of accounts, ensuring high retention rates and customer satisfaction. You'll work directly with customers and collaborate across multiple internal teams including Sales, Solution Architects, Deal Desk, and Accounting to create a seamless renewal experience. You'll be instrumental in developing the renewal function at dbt Labs while working remotely with our global distributed team.